We make them to order for our shops so we deliver exactly what’s needed to fill the shelves (allowing for the occasional unforeseen complication like bad weather or a sudden sell-out). This way we avoid taking up storage space in big warehouses that use up heating, lighting and ground that could have things growing on it. We deliver directly from the dairy to the shops, no going from dairy to warehouse then warehouse back to shops again. This keeps our fuel costs low and our carbon footprint small and doesn’t jam up the roads.
BY HAND...We like to use people to make our products rather than machines. True, we do use bigger mixing machines than your average cook, but our Lush kitchens are full of busy people not production lines. We’d rather have a person stripping the leaves off our daily delivery of bay twigs than design a complicated piece of electrical machinery to save on staff costs. The recycling experts who came to visit were astonished at how low our fuel use is. A baked potato and a cup of tea fuelling some well developed arm muscles is a lot more carbon friendly than a shiny steel chunk of engineering plugged into the mains.